Chris R's Weblog

Daily link November 20th, 2007

There’s going to be a delay in the launch

The mothership server is too overwhelmed with ranking, crawling, serving JIT queries, and other tasks.

I’m going to have to abstract the JIT compilation engine away on another server. That will take a week or so. I have no choice unless people are willing to wait 2 or more seconds for searches that are not precompiled.

I had tested this when the database was smaller or only had a few million records. At hundreds of millions it is too slow. I need to abstract the JIT compilation away to a dedicated machine with a quad core.

This sucks, but there is no other alternative.

Dealing with a massive scale of data is extremely daunting. The stuff I tested at 10 million records no longer applies at 100M+ records. The full index has to grow to 10 Billion records, and I know the stuff I am doing to compensate at 100M+ isn’t going to work when I hit the 5B+ mark. This is extremely difficult to deal with. I am sorry to all of you who are waiting.

Daily link November 20th, 2007

Rinse and repeat - tales of the BDC ombudsman

Continuing on from my last post on the topic of the BDC,

As predicted the BDC ombudsman did not follow their own guidelines which state:

Acknowledge receipt of your complaint within two business days;

2 business days have come and passed and there has been no confirmation of the receipt of my complaint request as per it’s submission on the BDC website. I had submitted it through the BDC website late Sunday afternoon.

Sooooooo…..

Tomorrow I will rinse and repeat the process except this time I will take screen shots and document it all thoroughly as I go along. The good faith has elapsed, now I am documenting. After 2 more days of no response, if that is in fact the case, I will give them a brief phone call to make sure they are not treating it properly. If that is also the case, then I will commence building my complaint. I will attempt do so in a way that produces maximum extraction of documentation.

I will try to later build a white paper with this and research I do independently so as to help other Canadians that have to face them in the future. Only by doing this can we all have tools with which to win in the future. As teh Americans say, “no pain, no gain”.

Daily link November 20th, 2007

5 is a magical corporate number in Quebec

2 days ago I posted about filing a complaint with the BDC ombudsman in relation to an application I had completed in January 2007 where I strongly feel I was mislead on several points by a BDC representative.

The guidelines for complaint handling process states:

Acknowledge receipt of your complaint within two business days;

I did not receive this yet. If I do not receive it by 5PM today which would be over 2 business days, then I will take further steps.

If the BDC does not want to treat us fairly, or acknowledge our complaint fairly, I will

A. File a small claims suit to recover any damages I feel we may have incurred, and also importantly to get documentation in discovery.

B. I will use this documentation along with other factual information gathered to create a white paper on the BDC.

C. I will cc this white paper to all the MPs as the BDC is Federally chartered with OUR tax dollars.

You will also find the following statement on the last link I posted:

The Complaint Handling Process is without prejudice to the right of the Bank to take the measures necessary to protect its interests.

That is a very telling statement and part of the reason I may need to file a complaint to the courts to get documentation. The BDC in part needs to be turned inside out and needs to become far more transparent to the public. I think this is very important. I am going to help future Canadians with my research. Dealing with an Federal Canadian agency holed up in a bank with no transparency is no laughing matter.

What about OUR interests? This is OUR bank after all. And that is the spirit of this operation which I dub “Beta Delta Canada Freedom”

Why is 5 a magical corporate number?

Because only corporations with 5 employees or less, kaching, may use the small claims complaint filing system in Quebec. A small claim is $160 to file, and produces loads of documentation on average. This 5 person limit on small claims isn’t listed in the online documentation of the govt of Quebec, but was told to me by a judge in a previous ruling to which I was a party.

What will come of this?

Knowing Canadian government, I’m not expecting much. They simply bury anything that doesn’t fit what they feel is their best interest. BUT, by putting what I find online, it can let the average people know what I went through, and hopefully give them the upper hand when they go and try to deal with these agencies.

Eventually through discovery and knowledge the public will get the upper hand on most dealings with closed govt of Canada institutions now ruled by the elite.

And that’s half the battle right there! Take power from the govt and give it to the people!

Expect swift action with updates on the progress.

UPDATE: So far I have contacted the BDC ombudsman in good faith, without documenting the process. When 5PM rolls around, if I have not received acknowledgment, I will recontact him or her and this time take screen shots and collect evidence for use in a case. I would have preferred not to do this. Before I file any formal complaint to the court, a final phone call will be made to the complaint line to confirm that the complaint is or is not being processed, and if my suspicion is right, then I will collect the information I need to file. So we’re looking at about Friday afternoon allowing 2 more business days to expire before I can update on this case on this blog.


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Chris R. works at BeerCoSoftware.com (title: President of Development and Sales). This is Chris's work blog.

Disclaimer: BCS will not let personal views of any employee, including Chris, regarding any software product, company, standards or otherwise get in the way of any company that hires it to provide a solution. Companies pay BCS and BCS provides solutions regardless of the views of any employee. That’s part of being professional, and BCS is a professional software company.

Everything here is Chris's personal opinion and is not read or approved before it is posted. No warranties or other guarantees will be offered as to the quality of the opinions or anything else on this blog.

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